AliExpress customer service

AliExpress has its own customer service, but this is still in its very early stages. For example, the customer service is available in English, communication can sometimes be a bit awkward. That is why we have created this website. To be able to help people with all the things they encounter when ordering on this platform. So if you can’t find the customer service on AliExpress, you can always email

In the sequel of this blog we will go into more detail on the following topics:

  • Chatting with the AliExpress customer service
  • Call / phone number
  • Frequently asked questions

AliExpress customer service – chat

The official AliExpress customer service can be reached via the website itself. Follow the link to be redirected to the customer service page. You can chat with them there. The chat function works reasonably well, so you can send a member of staff a message within a few clicks. A bit of patience is needed while chatting. It may take a few minutes before you get a response to the chat. Unfortunately the chat is the only way to contact AliExpress customer service directly. Calling is not possible. There is no phone number you can call.

aliexpress klantenservice

AliExpress customer service – Dial the phone number

The official AliExpress customer service does not have a phone number that you can call. Despite the fact that there are a lot of customers who like to call, they have chosen not to add a phone number to the website. Partly because they have orders in dozens of countries with different languages, a good customer service over the phone for AliExpress is actually not possible. Hence the choice for the language English. If you do not speak English you can visit this website.

Customer service questions

In my customer service there are a number of AliExpress questions that I get almost daily. I would like to give a short answer to these.

AliExpress customer service question – What to do if your order has not arrived?

A package can take a long time to arrive. There are some details that are important for you to remember.

If a package is reported as received, you have 15 days to open a dispute. After this time, this is no longer allowed and you will not be able to get a refund. This period also applies if a package has not been received.

The parcel must be received within 60 days. AliExpress will automatically report the package as received after 60 days. So immediately open a dispute when the time is up and contact the AliExpress customer service.

There are more questions that I often get in the AliExpress customer service. Below is a list of frequently asked questions:

Customer service AliExpress

As mentioned before, AliExpress only has a English customer service. Besides to that, we created this site. Here you will find almost 100 articles with information about ordering and buying at AliExpress. See the main menu for all written blogs by category. If you cannot find the answer to your question, you can always mail to our AliExpress customer service >


About the author

Lily Chen is a passionate and experienced online shopper with a deep love for exploring the world of Chinese e-commerce. She's been navigating the ins and outs of platforms like AliExpress for over a decade and has honed her skills in finding the best deals, hidden gems, and innovative shopping strategies.